How to ensure fast deliveries?
You can help us serve you better!
Ordering FAQ and checklist below helps ensure your order gets processed fast!
What data should be included in a product order?
• Product code and description
• Amount and price
• Your order reference number, if available
• Invoicing address and delivery address
• Name and e-mail address of the contact person
• E-mail address for order confirmation (if not the same as above)
• Delivery method
• Freight account number – Idesco’s or yours. If yours, then IMPORT account.
• Requested delivery date for each row in the order
• Partial shipment ok / not ok
Why is the right product code in an order so important?
The product code precisely specifies your product. So, it's essential for your order. Without it we can't identify what product you want! If you're ordering a new product for the first time, your sales contact will provide you the correct product code. Alternatively, contact Idesco customer support and ask them to generate your product code for you - we're here for you and happy to help you with any product code-related question. Either way, it's essential you include the product code in your orders, otherwise we'll be forced to contact you again to identify it since we cannot process your order without it.
I want to order a product I've ordered before - why do I still need a product code?
The product code is vitally important to have in orders regardless of whether you have ordered it before. You might have ordered several different products previously, so it's imperative we identify precisely which product you want delivered. If you don't know your product's code, you can find it in your previous order confirmations, invoices or shipment notes for the product you are re-ordering.
I need to order transponders. Is there anything special I need to know?
Make sure that, in addition to the correct product code (and all information mentioned above), you specify any special marking and/or coding you need for your transponders.
I want to return a faulty product. What's involved?
If you notice something wrong with your product, contact Idesco customer support immediately. We are always here to help you and eager to solve any problem you may have. Many times you will discover Idesco's experienced technical support can solve your problem over the phone. However, if your product still doesn't function to specification, you must request from us and include an RMA number with your return shipment before packing to return it to Idesco. The RMA number precisely identifies what your return shipment is, letting us begin investigating your issue immediately. If your product is faulty and under warranty, you'll either receive a new product or the existing product will be repaired for you. If it is not under warranty, and is repaired, repair costs will be invoiced to you. If you return products that do not prove faulty in tests, we will invoice you our standard 40€ testing fee. Product re-configurations are charged a fee of 80 euros.
What is my warranty duration?
Idesco products are manufactured with a one year warranty. You may request a detailed warranty conditions pdf from your sales contact, or Idesco technical support.
Why does my sales contact ask me about product forecasting?
Idesco's reputation for agility and ability to make rapid product changes depends heavily on your help - you are part of our team. Simultaneously, we manufacture literally hundreds of product variations for all our various customers. To ensure timely product deliveries, we always encourage our customers to forecast their future product needs as much as possible. Your answers let us efficiently schedule our production cycle and keep your order delivery times to a minimum. So, your forecasts are essential because they let us serve you better!
- What data should be included in a product order?
Take a look at Idesco RFID products