Customer support is ready to help you
- Product code and description
- Amount and price
- Your order reference number, if available
- Invoicing address and delivery address
- Name and e-mail address of the contact person
- E-mail address for order confirmation (if not the same as above)
- Delivery method
- Freight account number – Idesco’s or yours. If yours, then IMPORT account.
- Requested delivery date for each row in the order
- Partial shipment ok / not ok
The product code precisely specifies your product, which makes it essential for your order. Without it, we can’t identify what product you want! If you’re ordering for the first time, your sales contact will provide you the correct product code. Alternatively, contact Idesco customer support and ask them to generate the product code for what you want to order – we’re here for you and happy to help you with your product code-related questions. Either way, it’s essential you include product codes in your orders, otherwise we’ll have to contact you again to identify it, delaying processing of your order.
The product code is vitally important to have in orders regardless of whether you have ordered it before. You might have ordered several different products previously, so it’s imperative we precisely identify which product you want delivered. If you don’t know your product’s code, you can find it in your previous order confirmations, invoices or shipment notes for the product you are re-ordering.
Make sure that, in addition to the correct product code (and all information mentioned above), you specify any special marking and/or coding you need for your transponders.
If you notice something wrong with your product, contact Idesco customer support immediately. We are always eager to solve any problem you may have. Many times you will discover Idesco’s experienced technical support can solve your problem over the phone. However, if your product still doesn’t work as specified, you need to request from us – and include – an RMA number with your return shipment before you pack it to return to Idesco. That RMA number will precisely identify for us what your return shipment is, streamlining our investigation of your issue. If your product is faulty and under warranty, you’ll either receive a new product or it will be repaired for you. If it is not under warranty, and is repaired, repair costs will be invoiced to you. If you return products that do not prove faulty in tests, we will invoice you our standard testing fee. Be aware that re-configuration of products will be charged.
Idesco products are typically manufactured with a one year warranty if not otherwise agreed.
Idesco’s reputation for agility and making rapid product changes depends heavily on you – we make you part of our team. Simultaneously, we manufacture literally hundreds of product variations for all our many customers. To protect on-time product delivery, we strongly encourage you to forecast your future product needs as much as you can. Your forecasts help maximize the efficiency of our production cycle, to better protect your order delivery times. In short: your forecasts let us serve you better!
Take a look at Idesco products
8 CD 2.0 MI
This secure, mobile-ready (BLE) reader in a variety of moisture-, dust-proof, vandal-resistant housings, transacts phone IDs in addition to MIFARE DESFire. Adjust read range, much more via card or…
8 CD 2.0
Highly secure, open technology MIFARE DESFire reader in a range of housings and keypads up to moisture, dust and vandal proof, compatible with other manufacturers’ DESFire devices. Configures flexibly…
Idesco ID makes mobile access easy, letting you send mobile IDs directly from your own system. After our app is installed and users receive your system’s IDs, they can…
Idesco ID app
Easy to use mobile application, compatible with Idesco 8 CD 2.0 MI readers. Use the ID created by the app, or send ID’s to phones from your own access…
DESCoder is a powerful RFID encoder software for creating configuration files for both Wiegand and OSDPV2 readers. It also programs security keys for MIFARE DESFire readers and writes configuration…
Mobile Coder 2.0
Mobile Coder app conveniently configures and updates 8 CD 2.0 readers. Revise adjustable features like Bluetooth settings and update reader firmware in the field – all from your mobile…
Enrollment Station reads mobile ID from a phone with Idesco ID mobile app, and sends it to your system. The device is a part of Idesco ID Entry Level….
9 CD 2.0
Read/write RFID reader supporting MIFARE Classic and MIFARE DESFire. Various housing options. Desktop housing with its card holder is very handy for coding, and applications where e.g. use of…
8 CD 2.0 OSDP
Highly secure, robust OSDPv2 reader in a variety of housing and keypads options is compatible with other manufacturers’ DESFire devices. Configures flexibly via OSDP (File transfer), card or Idesco…
8 CD 2.0 MI D Pin
This tough, reliable, highly secure display reader not only supports mobile transactions but is flexibly programmable. Equipped with a responsive keypad and function keys for user inputs, it is…
9 CD 2.0 Slim Pin T
RFID front end “transparent” device enabling the host to use flexibly all the features of CLRC663 Plus RF Chip. It complies with ANSSI Level 1 Architecture.
8 CD 2.0 AES
This MIFARE DESFire reader securely interfaces via RS-485 in a variety of housings, with or without keypad. Moisture and dust-proof, vandal-resistant, compatible with various systems. With Idesco, you keep…
13.56 MHz high frequency ICODE tags and cards. For access control, time and attendance and asset marking. Available as PVC cards, epoxy laminated coin tags and keyrings. Customized printing….
Low frequency tags
Low frequency (125 kHz) proximity tags for applications reading tag’s UID
EPC 2.0 Compact
Passive EPC reader, reads tags up to 4 meters, but is small in size. Attach your card or tag in clothes or goods in transit and access hands-free.
This long range UHF passive reader performs impressively. From its rugged IP67 reliability to a transaction range out to 10 meters (depending on tag & environment) it is more…
8 CL 2.0
Rugged, highly configurable LEGIC reader for secure access control, with the industry’s highest durability & protection ratings. Supports also other smart card technologies such as MIFARE DESFire and MIFARE…
7 C 2.0
This tough 13,56 MHz MIFARE reader is available in a variety of housings, including a keypad option, and supports a wide range of configurable parameters, enabling it it to…
Access Touch 4.0
Access Touch 4.0 is a computer and an RFID reader combined. It is a robust platform for ID, payment, time & attendance, info screen applications and user interactivity.
This low frequency (125 kHz) proximity reader is perfect for the simplest tasks, smallest budgets or low energy consumption. 7 AH is rugged and dependable in hostile environments…
OEM RFID modules to embed powerful Idesco reader features in your own device. Multiple technologies, including MIFARE DESFire.
Plates and covers
Plates and covers letting you install on metal or nearby another reader, protecting your readers against adverse weather or vandalism, and providing better usability with different installation angles.
Cost-effective, maintenance-free passive UHF EPC tags for your long-range ID applications. From metal surfaces, windshields, to combined personal / vehicle identification transponders.
MIFARE DESFire tags
MIFARE DESFire EV1/EV2/EV3 transponders, available as either cards or keyring tags, are specifically designed to support either 3DES or 128 bit AES encryption.
MIFARE tags provide multi-application capabilities and high security features enabled by MIFARE technology. Available: MIFARE Classic 1K Card + 4K Card, MIFARE Classic 1K Tag 2402, MIFARE Classic 1K…
7 C 2.0 Coder
Powerful RFID reader encoder application designed to make detailed programming of the many features in your 7 C 2.0 readers fast and convenient.
7 AH Configuration Tool
Convenient and user-friendly, 7 AH Configuration Tool precisely configures only the 7 AH reader’s parameters you choose before you install. Parity, data length, Clock & Data, LED colour, buzzer…