2. Who is the controller?
Idesco is the controller for the processing of the personal data collected when you visit Idesco’s website, or contact us via other channels (e.g. phone, e-mail) or meet us in person.
You will find the Company’s contact details below.
Our contact details:
+358 20 743 4175
If you have questions about how we process your data, please contact Anu-Leena Arola; firstname.lastname@example.org.
3. What data we track on our website and how long it is stored
Idesco processes the following personal data about newsletter subscribers.
- E-mail address
- Company / Organisation
- Phone number
- IP address
- Other information you have submitted or submit in different forms we provide in our newsletters and / or on our website, e.g. interests, and other information you have given to us when contacting us via phone or email
- Information that is gathered by you reading or clicking our newsletters, downloading brochures or other materials from our website
- History of your visits to our website as collected by cookies (e.g. Active Campaign, Google Tag Manager) or social media sites. Remember that disabling cookies in your browser will let you stay anonymous.
We store your personal information as long as necessary to be able send newsletters to you, or as long as it is necessary to be able to serve you in the purpose your personal information was collected for.
Newsletter subscribers’ personal data is stored in Active Campaign platform, based in the US. Active Campaign is committed to GDPR.
The service is protected by personal passwords and accessible by named persons in Idesco’s sales and marketing, possible external service providers when they conduct services ordered by us, Active Campaign support personnel when serving us.
If you want to unsubscribe from our newsletter list, you can do so any time.
Personal data of newsletter subscribers will be used for marketing communication to our customers and interest groups, for maintaining and improving our customer relationships, and for informing about our products and services.
If you contact us, we ask you to give your name, company, phone number, e-mail address and country to be able to recognize you and answer your question. We store the information for as long as it is necessary to serve you. We can also store and use your contact information to get in contact with you. All the personal information we collect that way is stored on our server and accessible only to persons whose work assignments require handling this data.
We can save your personal data for a longer period if it is necessary to meet a legal obligation that needs to be processed by applicable law, or in order for Idesco to be able to establish, exercise or defend legal claims.
- allow you to browse our website and use its features. This group of cookies are compulsory, e.g. cookies improving browser performance by shortening page load times, cookies following site traffic or cookies enabling chat on our site.
- record what content you browse on our website. These cookies help us improve our site’s content and newsletters.
- cookies related to personalized marketing. These cookies enable re-marketing on other websites, and / or they are social media cookies (Facebook and LinkedIn). They help us define what kind of advertising you see from us in social media or other websites.
Please note our website lets you select your consent level for each individual cookie group, or any or all of them together. Please note required cookies are needed for using our website.
Read more about cookies: https://idesco.fi/cookies/
5. What legal ground we have for processing of your personal data
We process your personal data as above based on consent from you, which you provided in connection with visiting our website.
You may also have filled a form on our website, asking for customer support, download materials we provide, subscribe to a newsletter or ask additional information about products and services. We need your personal information to be able to serve you.
If you contact us via chat, we ask your personal information to be able to answer your request.
If you are our customer, we use your data for:
Your personal data are processed so that we are able to administer your orders (or those of the company you represent) and handle any returns, warranty claims and similar customer administration. The legal ground is that the processing is necessary for Idesco to be able to fulfil the agreement with you as a contact of customer company or private business owner. If you are a contact at a customer company, the processing is carried on with a balancing of interests as a legal ground, where Idesco’s legitimate interest is to be able to exercise its rights and obligations under the agreement with the customer company.
As you are a contact at a client company or a private business owner, Idesco processes your e-mail address and other personal data to send marketing e-mails and newsletters.
The marketing is directed towards the company you represent and is based on the type of goods/services you previously purchased, or, which we consider to be relevant to your professional activity. Newsletters and marketing e-mails are sent only on the condition that you have not opposed such marketing, and you may choose to unsubscribe at any time from our newsletters and marketing e-mails. In order to unsubscribe, please use the unsubscribe link provided in each newsletter, or contact us with email@example.com. The marketing occurs based on a “balancing of interests” as a legal ground, where our legitimate interest is to market its products.
More details about chat forum
In Idesco’s chat forum, you can contact us if you have any questions. We are using chat software TAWKTO. The chat software collects data; name and e-mail address, time zone, IP address, browser, operating system and user agent, enabling us to answer your questions and process your issue. Based on these data, a profile is created, which, together with the call history, enables us to recognise you and your previous issues, if you return at a later date.
6. Which recipients are we going to share your data with?
Idesco may transfer your personal data to delivery firms or other external service providers in case these are required in order to Idesco to fulfill your request as a corporate customer. These recipients only have the right to process your personal data on behalf of the Company in connection with performing a service for the Company, e.g. delivering ordered goods to you. The Company takes all reasonable legal, technical and organisational measures in order to ensure that your data is handled securely and with an adequate level of protection during transfer to or sharing with such selected third parties.
The personal data collected through third-party cookies will be disclosed to the third party that is providing the cookie. Idesco can’t actively monitor cookies collected by third parties, or protect personal data collected by third parties. Please see a list of vendors providing third party cookies and read their privacy policies:
- Google Tag Manager: https://policies.google.com/privacy?hl=en ja https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/
- TAWK.to: https://www.tawk.to/data-protection/gdpr/
- Active Campaign: https://www.activecampaign.com/tos/
The purpose of third party cookies has been described in chapter 4.
Idesco can also provide your personal data to public authorities e.g. the Finnish Tax Agency, if we are obliged to do so by law. In the case that all or parts of Idesco’s ’s operations are sold, Idesco can transfer your personal data to a potential buyer of the operations.
7. Where will we store personal data?
Personal data collected on e.g. with forms on our website, will be stored only in the EU/EEA.
On our website we may use vendors located outside EU/EEA who have committed to GDPR regulation. We recommend you to read vendor specific privacy policies:
- Google Tag Manager: https://policies.google.com/privacy?hl=en and https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/
- TAWK.to. https://www.tawk.to/data-protection/gdpr/
- Active Campaign. https://www.activecampaign.com/tos/
8. Your rights
You have certain statutory rights that you can exercise in relation to the Company. A summary of these rights follows below. For complete information about your rights, please see the General Data Protection Regulation, Chapters 3–5.
Right to access/extract from register. You have the right to get answers about whether the Company processes personal data about you. If this is the case, you have the right to information about, among other things, what personal data is being processed, the purpose, which external recipients receive your personal data and how long we save your personal data for.
Right to data portability. You have the right to request a copy of the personal data, which you have provided to the Company, in a structured, commonly used and machine-readable format. You also have the right to request that the Company transfer these personal data to another controller. The right to data portability applies to personal data, which is processed in an automated matter, and which is based on your consent or on an agreement you are party to.
Rectification of inaccurate data. You have the right to request that Idesco rectify inaccurate or incomplete information about you.
Erasure of certain data. You have the right to request that Idesco erase your personal data under certain circumstances, e.g. if the personal data are no longer necessary for the purpose that we collected the personal data for.
Right to object to Idesco’s processing of personal data. You have the right to object to the Company’s processing of your personal data. The right to object applies, inter alia, if the processing is based on a balancing of interests, unless Idesco can demonstrate (i) imperative legitimate grounds for the processing which override your interests, rights and freedoms or (ii) if the processing occurs for the establishment, exercise or defence of legal claims.
Right to object to direct marketing. You have the right to object at any time to Idesco processing your personal data for direct marketing. If you object to such processing, Idesco without unnecessary delay shall cease all direct marketing to you.
Right to restriction of processing your personal data. You have the right to request a restriction of Idesco’s processing of your personal data in certain cases. For example, if you have contested the accuracy of your personal data, you can request a restriction of the processing during a period of time to enable Idesco to verify the accuracy of the personal data.
If you have a complaint about the Idesco’s processing of your personal data, you have the right to lodge such a complaint with the Miksi Swedish? Miksi ei Finnish? Data Protection Authority.
If you want to make a request for an extract from the register, data portability, rectification, erasure, objection or restriction, please contact us at firstname.lastname@example.org.