Contact Us

Idesco’s customers are more satisfied than ever

16.03.2016

We are constantly seeking new ways to improve our performance. One of them is to follow customer satisfaction with regular customer surveys. The customers who participated in our online customer survey earlier this year evaluated our performance concerning customer relations, product quality, order-delivery process and business partnership. The average score for questions was 4,65 (scaled 1 – 6), which is better than the industry average.

The results indicated we have improved our performance in all areas, and our customers are more satisfied with our performance than ever. As in previous years, our customers are again especially satisfied with Idesco’s technical support and customer service, scored with a high 5,1 grade (scaled 1 – 6). According to our customers, the quality of our technical support services, availability of technical support and expertise are better than competitors’.

We are grateful our customers recognize the value our customer service advantage brings to their business. We are committed to finding more ways to nurture genuine partnership with you, our customers.

Thanks for your help and participation in our vitally important survey.

Other news

20.09.2017

RFID applications vary as much as the businesses that use them. How do you choose the right RFID reader, when so many factors complicate your choice, from your application’s goal to its environmental conditions?

Read more

20.09.2017

Nordic winters tend to place heavier demands on outdoor readers. What factors should you consider for an RFID reader you can rely on when it gets dark, cold and wet?

Read more

07.09.2017

We are delighted to welcome a new Idesco team member, Heikki Lintulahti. As Area Sales Manager he will be responsible for our customers in Benelux countries as well as in Norway and Denmark.

Read more
Customer support