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Idesco’s customers are more satisfied than ever

16.03.2016

We are constantly seeking new ways to improve our performance. One of them is to follow customer satisfaction with regular customer surveys. The customers who participated in our online customer survey earlier this year evaluated our performance concerning customer relations, product quality, order-delivery process and business partnership. The average score for questions was 4,65 (scaled 1 – 6), which is better than the industry average.

The results indicated we have improved our performance in all areas, and our customers are more satisfied with our performance than ever. As in previous years, our customers are again especially satisfied with Idesco’s technical support and customer service, scored with a high 5,1 grade (scaled 1 – 6). According to our customers, the quality of our technical support services, availability of technical support and expertise are better than competitors’.

We are grateful our customers recognize the value our customer service advantage brings to their business. We are committed to finding more ways to nurture genuine partnership with you, our customers.

Thanks for your help and participation in our vitally important survey.

Other news

22.05.2017

We are delighted to announce the launch of our newest reader, Door Handle 7N Online, a cable-less RFID door handle explicitly designed to replace your existing standard Scandinavian door locks with. Best of all, Door Handle 7N Online will easily integrate into your existing system.

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18.05.2017

Whether your aim is lowering your overhead for maintaining current or future Mifare-keyed sites (Classic, DESFire, etc.) sites – or deploying your own in-house key management capability to increase your company’s competitiveness, Idesco Security Key Management has the processes, materials and expertise to meet your needs.

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18.05.2017

RFID reader with display lets users receive, on entry, personalized messages from their system, system state or reading event details.

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