Idesco’s customers are more satisfied than ever

16.03.2016

We are constantly seeking new ways to improve our performance. One of them is to follow customer satisfaction with regular customer surveys. The customers who participated in our online customer survey earlier this year evaluated our performance concerning customer relations, product quality, order-delivery process and business partnership. The average score for questions was 4,65 (scaled 1 – 6), which is better than the industry average.

The results indicated we have improved our performance in all areas, and our customers are more satisfied with our performance than ever. As in previous years, our customers are again especially satisfied with Idesco’s technical support and customer service, scored with a high 5,1 grade (scaled 1 – 6). According to our customers, the quality of our technical support services, availability of technical support and expertise are better than competitors’.

We are grateful our customers recognize the value our customer service advantage brings to their business. We are committed to finding more ways to nurture genuine partnership with you, our customers.

Thanks for your help and participation in our vitally important survey.

Other news

RFID reader with display

21.02.2019

Idesco’s RFID display reader is now an integral part of Mikro-Väylä’s solution, identifying visitors by RFID library cards (or barcode) and a personal pin code. Their system guides visitors with displayed visual instructions after Idesco’s RFID reader authenticates them via their RFID cards and pin code.

Read more
RFD reader

11.02.2019

Anyone who has ever installed Idesco readers in their systems knows they possess the market’s highest combined protection and durability classes as well as widest working temperature ranges.

Read more
RFID reader with display and OSDP / OSDP v2

11.02.2019

Finnish Vidamin Oy has begun deploying Idesco’s newest keypad display readers in their application solutions.

Read more
Customer support

Cookies on our website

Your privacy is important to us, and we are committed to protecting your personal information. Before you continue browsing our website, please read privacy policy and accept cookies.