We are constantly seeking new ways to improve our performance. One of them is to follow customer satisfaction with regular customer surveys. The customers who participated in our online customer survey earlier this year evaluated our performance concerning customer relations, product quality, order-delivery process and business partnership. The average score for questions was 4,65 (scaled 1 – 6), which is better than the industry average.
The results indicated we have improved our performance in all areas, and our customers are more satisfied with our performance than ever. As in previous years, our customers are again especially satisfied with Idesco’s technical support and customer service, scored with a high 5,1 grade (scaled 1 – 6). According to our customers, the quality of our technical support services, availability of technical support and expertise are better than competitors’.
We are grateful our customers recognize the value our customer service advantage brings to their business. We are committed to finding more ways to nurture genuine partnership with you, our customers.
Thanks for your help and participation in our vitally important survey.